Some time ago, I had reached a point in my career where my practice was in shambles. My production and collections were down 30% – 40%. I had no reliable administrative staff and was having to run the whole office myself. My new patient numbers were dismal. And I could barely pay myself. As a single mom and the sole supporter of my three kids, this was completely unacceptable.
Over a period of a few years, I had spent over $100,000 on consulting to help me fix my practice. Despite all the time and money I spent trying to learn and implement things, I was not able to achieve long-term results. In the end I was convinced that I must be a very poor manager and that I was not capable of running my practice. In other words, the problem was me.
Then a friend referred me to Judy Marcus of Vanguard Dental Management. She met with me and, in spite of how bad things looked, she seemed confident she could help. She also wasn’t asking for outrageous fees up front; in fact, they were very reasonable. So I decided to give it a try.
To me, my problems seemed complex and difficult. But to Judy, they were simple. In the past, I had received lots of different advice about marketing. But none of these ideas actually worked for me – they only cost money I didn’t have. Judy and her staff told me exactly what I needed to do, and then they made sure that I did it. It worked! And it was simple! Now, for the first time ever, I have a steady flow of quality patients who want the high standard of dentistry I can provide. The results were immediate, and my practice has continued to grow.
I am confident in my dentistry, and I truly care about my patients, yet I used to have people walking out the door without paying for the treatment they needed. With Judy’s help, I learned an organized system of presenting care to my patients. By using what I’ve learned, patients are now accepting and paying for the care they need to achieve optimal oral health. And they are thanking me for it!
I also learned how to build an excellent team of staff who share my philosophy of practice. I enjoy going to work now!
Today, my practice is growing and thriving. It turns out I’m not a failure as a business owner at all. I was just missing a few key tools that I needed to make it work.
From the very beginning, the difference I experienced working with Judy and her staff is that they really care about my well-being and the success of my practice. They’re always willing to give me the time and attention I need to help me implement what they’ve taught me. Instead of blaming me for my problems, they take responsibility for seeing that I get results. This personal care and interest is what has made it possible for me to turn my practice completely around.
I have already referred some of my friends to Judy Marcus and the team at Vanguard, and I have no hesitation in recommending them to anyone who feels they should be doing better in practice, or who desperately needs to, as was the case with me. I promise it will be well worth your time!
Jackie O'Beirne, DDS